Exchange and return policy

We strive to ensure customer satisfaction with our services and products. If you are not satisfied with your order, you can follow the policy below for returns or exchanges:

Return and Exchange Cases

• Products can be returned or exchanged if there is a defect in the product.
• A return or exchange request must be submitted within 24 hours of receiving the order.

Return Conditions

• The product must be in its original condition, unused, and undamaged.
• Proof of purchase (receipt or invoice) must be provided.

Non-Returnable Products

• Perishable products such as flowers cannot be returned after delivery unless there is a clear issue upon receipt.
• Custom-designed gifts are not eligible for returns.

Procedure

1. Contact our support team via [phone number or email] to submit a return or exchange request.
2. The request will be reviewed and confirmed within 48 hours.
3. If approved, the refund will be processed or the replacement product will be sent within 3-5 business days.

Return Fees

• Returns are free if the issue is from our side (product defect or order error).
• In other cases, the customer will bear the return shipping costs.

For inquiries, please contact customer service at:

• Phone: [00970599256518]
• Email: [Giftstopalestine@gmail.com]
• Working Hours: 9:00 AM to 9:00 PM

We always strive to provide the best services to our customers.